close
close
orange

Family bank issues statement after customer was caught on video screaming in a branch

Vaseline

  • Family Bank responded to a viral video showing a woman causing a disruption at one of its branches by issuing a statement addressing the incident
  • The video showed the woman repeatedly shouting “I want my money” as customers and staff left the banking hall, prompting the bank to clarify the situation.
  • In its statement dated April 22, 2024, Family Bank acknowledged the existence of the video and assured the public that efforts were being made to address the issue.

Elijah Ntongai, a journalist at TUKO.co.ke, has over three years of financial, business and technology research expertise, offering insights into Kenyan and global trends.

Family Bank has issued a statement following a woman who was caught on camera shouting and disrupting operations at one of the bank’s branches.

Family Bank CEO Nancy Njau responds to viral video of woman screaming.
An image of a crying woman (r) is used for illustration. Nancy Njau, CEO of Family Bank (l), signed a statement in response to a video of a woman screaming. Photo: Family Bank/Getty Images.
Source: UGC

The woman could be heard in the video screaming as customers and staff members left the banking hall.

Also read

Musk flogs Australian order requiring X to remove sting videos

She shouted:

NB: Do you have a video that always makes you laugh? Spread the positivity by sharing it with us via WhatsApp: 0732482690.

“I want my money,” she shouted repeatedly.

Family bank responds to video

Following the video, the bank issued a statement clarifying the video circulating on social media.

The bank acknowledged the existence of the video in a statement dated April 22, 2024, assuring the public that the matter was being addressed.

According to Family Bank, agreements have been made with the customer and efforts are being made to resolve the problem.

“We are aware of a video recording circulating on social media about a customer at one of our facilities. We have met with the customer and the matter is being resolved.” the bank said in a statement signed by CEO Nancy Njau.

Also read

Musk says X will appeal Australia’s ban on church stabbing videos

Family Bank expresses understanding for any distress caused by the incident and emphasizes that it adheres to established procedures and legal standards in dealing with customer concerns.

“We appreciate any complaints this resolution process may have caused to the customer. Family Bank follows all established procedures as regulated. We remain committed to excellence and customer service is our first priority. Rest assured, we are handling this matter with discretion and the urgency that it deserves,” the statement reads in part.

Source: TUKO.co.ke

Related Posts